Membership Operations Manager — Campaigns & Analytics

Human Rights Campaign; Washington (District of Columbia); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Human Rights Campaign is seeking a Membership Coordinator/Manager to support the day-to-day operations of the membership team, including financial tracking, vendor management, and premium fulfillment. The role partners with Membership, Finance, Consumer Marketing and external vendors to ensure campaigns run smoothly.

The position is hybrid, with in-person work 2 days per week at the Washington, DC headquarters.

Qualifications

• I have rephrased for format: High school diploma (or equivalent) and at least 2 years in a relevant position.
• Bachelor's degree (or equivalent) and at least 2 years' experience considered for Manager level.
• One to three years of relevant work experience required; experience in member relations and/or customer service is a plus.
• Background in financial accountability and vendor relationships preferred.
• Excellent communication skills, editing ability, and being a self-starter are essential to this position.
• Proven computer skills including MS Word and Excel; PowerPoint and Google Apps are a plus.
• Experience with membership database programs (ROI Solutions’ Revolution Online or similar) is a plus.
• Ability to work under pressure, manage multiple projects, and meet deadlines.
• Able to exercise good judgment and discretion.
• Team player with strong interest in LGBTQ equality movement.
• Some travel up to 3 trips per year.

Responsibilities

• Assist the Associate Director in administering and tracking operational and financial activities for the membership program.
• Manage invoice submission, reconciliation, and vendor payments; coordinate with Finance in NAV.
• Maintain contract records and support vendor payment tracking for compliance.
• Coordinate membership premium campaigns: sourcing, inventory, fulfillment, and reporting.
• Track campaign status and provide weekly reports on performance.
• Ensure CRM data integrity for revenue tracking and campaign loading.
• Coordinate print components of direct mail campaigns: art, proofs, and setup.
• Create fundraising campaign financial source codes for tracking.
• Assist Sr. Director and Finance with fiscal year close-out for audit readiness.
• Maintain knowledge of data processes related to Membership campaigns.
• Manage team calendar invites and shared travel calendar for the Membership team.
• Handle special projects as assigned.

Skills

MS Excel

Communication

Editing

CRM data

Vendor management

PowerPoint

Google Apps

ROI Solutions

Budget tracking

Multi-project management

Education

High school diploma or equivalent

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Google Apps

ROI Solutions Revolution Online

Job description

Human Rights Campaign is seeking a Membership Coordinator/Manager to support the day-to-day operations of the membership team, including financial tracking, vendor management, and premium fulfillment. The role partners with Membership, Finance, Consumer Marketing and external vendors to ensure campaigns run smoothly.

The position is hybrid, with in-person work 2 days per week at the Washington, DC headquarters.