Membership Experience Coordinator (or Manager)

Human Rights Campaign; Maryland; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Human Rights Campaign is seeking a Membership Coordinator/Manager to support the day-to-day operations of the membership team. This role handles financial, administrative, vendor, reporting, and premium fulfillment processes that drive member acquisition, retention, and engagement.

The position is hybrid, with in-person work 2 days per week at HRC headquarters in Washington, DC. It requires strong communication and organizational skills, data accuracy, and the ability to collaborate with

Qualifications

• High school diploma or equivalent; 2+ years in a relevant role.
• Bachelor's degree considered for hiring at Manager level.
• Experience in member relations and/or customer service is a plus.

Responsibilities

• Support administration and tracking of operational and financial activities in the membership program.
• Manage vendor invoices, payments, and monthly cost center reconciliation with Finance.
• Coordinate membership premium campaigns, inventory tracking, and fulfillment monitoring.
• Ensure data integrity of campaigns loaded in CRM for revenue tracking.
• Prepare weekly status reports and assist with year-end closeout activities.

Skills

Communication skills

Editing ability

Self-starter

Team player

LGBTQ movement knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

MS Word

Excel

PowerPoint

Google Apps

ROI Solutions Revolution Online

Job description

We strongly encourage people of color, transgender and non-binary people to apply. HRC is an equal opportunity employer and welcomes everyone, including non-LGBTQ+ people, to join our team. Don't meet every single requirement? Studies have shown that people from marginalized communities are less likely to apply to jobs unless they meet every single qualification. At HRC, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Position Summary:

Membership is the heartbeat of the Human Rights Campaign - quite simply members are the reason why, and the reason how, we do our life-changing work. The Membership Coordinator/Manager supports the day-to-day operations of HRC's membership team and program. This role is responsible for coordinating financial, administrative, vendor, reporting, and premium fulfillment processes that support member acquisition, retention, and engagement efforts. The Coordinator/Manager works closely with Membership, Finance, Consumer Marketing, and external vendors to ensure efficient execution of campaigns and operational activities.

This is a hybrid position reporting in-person 2 days per week to HRC headquarters located in Washington, DC

Position Responsibilities:

• Support the Associate Director in the administration and tracking of operational and financial activities related to HRC's membership program; including but not limited to ongoing budget tracking, weekly revenue reporting by campaign, liaising with finance regarding monthly cost center reconciliation, and expense tracking.
• Manage invoice submission and reconciliation, and process, route, and submit vendor invoices for Membership, including direct response, online strategy, retail operations, contractual vendor-partner, and consultant relationships; ensure on-time payments in collaboration with Finance in NAV and conduct regular audits to support successful financial reporting.
• Maintain contract records and support vendor payment tracking to ensure timely processing and compliance.
• Coordinate membership premium campaigns, including premium sourcing, inventory tracking, purchasing support, fulfillment monitoring, and reporting. Partner with Consumer Marketing, vendors, and internal stakeholders to ensure timely delivery and accurate campaign performance tracking.
• Track campaign status and provide the department with weekly status reports. In addition, provide weekly status and reporting measures.
• Ensure data integrity of campaigns loaded in CRM for revenue tracking.
• Facilitate and traffic print components of all direct mail campaigns, including art, proof, and set-up approvals, and maintaining a sample library. Assist with copy editing as needed.
• Create fundraising campaign financial source codes for tracking.
• Provide support to Sr. Director and Finance for fiscal year close out for audit compliance. Including but not limited to cost close out, compiling creative packages, gathering all scripts for telemarketing that impact our fundraising status under joint cost allocation.
• Maintain a robust knowledge of the data processes related to Membership campaigns.
• Manage team calendar invites for Membership team meetings and maintain the Membership team's shared travel calendar as needed.
• Special projects as assigned.

Position Qualifications:

• High school degree (or equivalent) and a minimum of 2 years in a relevant position.
• Those with a bachelor's degree (or equivalent) and at least 2 years' experience will be considered for hiring at the Manager level.
• One to three years of relevant work experience required; experience in member relations and/or customer service is a plus.
• Background in financial accountability and vendor relationships preferred.
• Excellent communication skills, editing ability, and being a self-starter are essential to this position.
• Proven computer skills are required, including MS Word and Excel, and preferred experience in PowerPoint and Google Apps. Experience with membership database programs (ROI Solutions' Revolution Online or similar platform) a plus.
• A demonstrated ability to work well under pressure, handle multiple projects simultaneously, and work under tight deadlines.
• Able to exercise good judgment; discretion is a must.
• Strong willingness to be a team player - to roll up your sleeves and get the job done.
• Strong interest and knowledge in the rapidly changing LGBTQ equality movement.
• Some travel (up to 3 trips per year) may be required.

All positions at the Human Rights Campaign may require travel on a regular basis or periodically. Where the need arises for business travel, appropriate compensation as outlined by the Fair Labor Standards Act will apply.