Membership Experience Manager

Human Rights Campaign; Washington (District of Columbia); Hybrid; USD 60,000 - 66,000; Full time

Job summary

The Human Rights Campaign seeks a Membership Coordinator/Manager to support day-to-day operations of the membership team, coordinating financial, administrative, vendor, reporting, and premium fulfillment processes that drive member acquisition, retention and engagement. This hybrid role partners with Finance, Consumer Marketing and external vendors to ensure campaigns run efficiently.

This position reports in-person 2 days per week at the Washington, DC headquarters and offers opportunities to

Qualifications

• High school degree (or equivalent) and a minimum of 2 years in a relevant position.
• Those with a bachelor’s degree (or equivalent) and at least 2 years' experience will be considered for hiring at the Manager level.
• One to three years of relevant work experience required; experience in member relations and/or customer service is a plus.
• Background in financial accountability and vendor relationships preferred.
• Excellent communication skills, editing ability, and being a self-starter are essential to this position.
• Proficient with MS Word and Excel; PowerPoint and Google Apps experience preferred.
• Experience with membership database programs (ROI Solutions’ Revolution Online or similar platform) a plus.
• Demonstrated ability to work well under pressure, manage multiple projects, and meet tight deadlines.
• Willingness to travel up to 3 trips per year.

Responsibilities

• Support the Associate Director in administration and tracking of operational and financial activities related to the membership program, including budget tracking and revenue reporting.
• Coordinate invoice submission and reconciliation, process vendor invoices for Membership, and ensure on-time payments with Finance.
• Maintain contract records and support vendor payment tracking for timely processing and compliance.
• Coordinate membership premium campaigns, inventory tracking, purchasing support, fulfillment monitoring, and reporting.
• Track campaign status and provide weekly status reports and reporting measures.
• Ensure data integrity of campaigns loaded in CRM for revenue tracking.
• Facilitate print components of direct mail campaigns and assist with copy editing as needed.
• Create fundraising campaign financial source codes for tracking.
• Assist Sr. Director and Finance for fiscal year close out for audit compliance.
• Maintain knowledge of data processes related to Membership campaigns.
• Manage team calendar invites and shared travel calendar; handle special projects as assigned.

Skills

Communication

Editing

Self-starter

Team player

MS Word

Excel

PowerPoint

Google Apps

CRM systems

ROI Solutions’ Revolution Online

Education

High school diploma or equivalent

Bachelor's degree (preferred for Manager level)

Tools

ROI Solutions’ Revolution Online

Job description

The Human Rights Campaign seeks a Membership Coordinator/Manager to support day-to-day operations of the membership team, coordinating financial, administrative, vendor, reporting, and premium fulfillment processes that drive member acquisition, retention and engagement. This hybrid role partners with Finance, Consumer Marketing and external vendors to ensure campaigns run efficiently.

This position reports in-person 2 days per week at the Washington, DC headquarters and offers opportunities to