Membership Services Coordinator

Addison Group; Chicago (IL); Hybrid; USD 31,684 - 37,195; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401 k benefits

Job summary

A non-profit membership organization in Chicago is seeking a Member Services Coordinator. This role involves supporting daily operations, managing member inquiries, and maintaining membership records. The ideal candidate has customer service experience, strong communication skills, and proficiency with Microsoft Office and membership management systems. This contract position offers long-term stability and the potential to transition to a permanent role.

Qualifications

• 1–2 years of professional customer service experience.
• Ability to interact with individuals at all levels.
• Willingness to travel for annual meetings (approximately 3 days per year).

Responsibilities

• Serve as the primary contact for member inquiries.
• Accurately process membership applications and renewals.
• Maintain membership records and assist with database management.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Personify

Job description

This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $27.00/hr

Job Title: Member Services Coordinator

Location: Chicago, IL

Pay Rate: $23 / hr - $27 / hr

Benefits: This position is eligible for Medical, Dental, Vision and 401 k benefits

About Our Client

Addison Group is hiring on behalf of our client, a well-established and mission-driven non-profit membership organization. The team values professionalism, collaboration, and providing high-quality service to its members. This role offers long-term potential with the opportunity to transition from contract to a permanent position.

Job Description

The Member Services Coordinator supports the daily operations of the Membership Department, serving as a key point of contact for members and prospective members. This individual will handle phone and email inquiries, manage membership data, and provide administrative assistance to ensure smooth department operations. The position requires strong customer service skills, attention to detail, and the ability to manage multiple priorities.

Responsibilities

• Serve as the primary contact for member inquiries, providing timely and professional responses via phone and email.
• Accurately process membership applications, renewals, payments, and data updates.
• Maintain membership records and assist with database management.
• Support member engagement initiatives, including preparation for annual meetings and events.
• Assist with product fulfillment and tracking of membership-related inventory.
• Provide general administrative support to the Membership team and leadership.
• Occasionally serve as backup for reception and other administrative functions.

Qualifications

• Bachelor’s degree preferred, but not required.
• 1–2 years of professional customer service experience
• Strong communication skills and polished phone etiquette.
• Proficiency with Microsoft Office Suite and comfort with databases; prior experience with membership management systems preferred (Personify experience is highly valued).
• Highly organized, detail-oriented, and able to manage multiple tasks.
• Positive, professional demeanor with the ability to interact with individuals at all levels.
• Willingness to travel for annual meetings (approximately 3 days per year).
• Business professional dress code.
• Hybrid role: 1–2 days in the office each week.
• Contract role with strong potential to convert to a permanent position.
• Opportunity to grow within a respected, national non-profit organization.
• Collaborative and supportive team culture.
• Exposure to membership management and database system upgrades.
• Long-term stability with potential for career development.

Equal Opportunity

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Administrative and Customer Service

Industries

Non-profit Organizations