Membership & Customer Service Specialist

Addison Group; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401(k)

Job summary

Addison Group is seeking a detail-oriented Membership Specialist to support daily membership operations in a professional onsite office. You will process applications, maintain member records, enter orders, and distribute materials, contributing to accurate data and timely communication with members.

The role emphasizes independent work in a small team, strong Excel skills, and comfort with databases, with an ASAP start and a stable, professional environment.

Qualifications

• Experience in customer service, membership services, administrative support, or a similar role.
• Strong Microsoft Excel skills and confidence working within databases and new software systems.
• Immediate interview process with an ASAP start.
• Opportunity to join a stable, professional organization.

Responsibilities

• Process membership applications and maintain accurate member records.
• Enter orders and update information within Excel and internal database systems.
• Prepare and distribute membership materials and welcome packets.
• Manage subscription records and perform timely follow-up activities.
• Scan, copy, organize, and maintain electronic and physical documents.
• Research previous orders and verify account information as needed.
• Provide excellent customer service by responding to member inquiries professionally.
• Prioritize and manage a high-volume workload while maintaining accuracy and efficiency.
• Work independently to ensure daily operational tasks are completed on schedule.

Skills

Customer service

Excel skills

Database management

Administrative support

Tools

Microsoft Excel

Database systems

Job description

Work Schedule: Monday–Friday | 8:30 AM -5:00 PM | 100% Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a professional membership organization seeking a detail-oriented Membership Specialist to join their close-knit team. This is an excellent opportunity for someone who enjoys administrative work, customer support, and working independently in a professional office environment. If you're organized, self-motivated, and thrive in a role where accuracy is key, we'd love to hear from you.

Job Description:

The Membership Specialist will play an essential role in supporting daily membership operations and ensuring accurate processing of member information. This position combines administrative responsibilities, database management, and customer service while working in a collaborative, small-office setting.

Key Responsibilities:

• Process membership applications and maintain accurate member records.
• Enter orders and update information within Excel and internal database systems.
• Prepare and distribute membership materials and welcome packets.
• Manage subscription records and perform timely follow-up activities.
• Scan, copy, organize, and maintain electronic and physical documents.
• Research previous orders and verify account information as needed.
• Provide excellent customer service by responding to member inquiries professionally.
• Prioritize and manage a high-volume workload while maintaining accuracy and efficiency.
• Work independently to ensure daily operational tasks are completed on schedule.

Qualifications:

• Previous experience in customer service, membership services, administrative support, or a similar role.
• Strong Microsoft Excel skills and confidence working within databases and new software systems.
• Immediate interview process with an ASAP start.
• Opportunity to join a stable, professional organization.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon r