Membership Specialist

Addison Group; Washington (District of Columbia); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay

Professional growth opportunities

Access to membership events

Flexible hybrid work environment

Job summary

Addison Group in Washington, DC is seeking a Membership Specialist for a 4-6 month contract. You will manage member services, support recruitment and retention, and ensure accurate records.

Ideal candidate has 3-5+ years nonprofit membership experience, strong communication, and proficiency with MS Office and AMS/CRM systems such as iCIMS. This role offers a hybrid work environment and opportunities to engage with members through events and communications.

Qualifications

• 3-5+ years of membership experience within a nonprofit association setting.
• Bachelor's degree preferred; experience can compensate.
• Proficiency in Microsoft Office Suite and AMS/CRM systems (ideally iCIMS).
• Detail-oriented, highly organized, and able to manage multiple tasks effectively.

Responsibilities

• Support membership recruitment and retention activities.
• Process new memberships, renewals, and cancellations in the database.
• Respond to member inquiries and provide excellent customer service.
• Assist in organizing and promoting membership events and activities.
• Maintain accurate records of membership status and track relevant data.
• Prepare membership reports and assist with data analysis to support growth strategies.
• Collaborate with other departments to ensure membership needs are met.
• Assist in coordinating communication efforts, including newsletters and announcements.

Skills

Membership experience

Communication

Detail-oriented

Microsoft Office

AMS/CRM (iCIMS)

Education

Bachelor's degree preferred

Tools

AMS/CRM (iCIMS)

Job description

Job Title: Membership Specialist

Industry: Nonprofit Association / Membership Organization

Location: Washington, DC (Hybrid)

Assignment Type: Contract (4-6 months)

Pay: $26 - $29 / hour (commensurate with experience)

Work Schedule: Monday-Friday | Standard business hours | Full-time

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Addison Group is partnering with a reputable nonprofit membership organization in Washington, DC seeking a Membership Specialist. The organization is dedicated to fostering strong member relationships and providing high-quality services. This role supports the membership department in ensuring smooth operations and effective engagement with members.

Job Description

The Membership Specialist will manage administrative tasks related to member services, assist with recruitment and retention efforts, and ensure accurate recordkeeping and communications. This role is ideal for a detail-oriented professional with strong organizational skills and the ability to interact with members in a professional manner.

Key Responsibilities

• Support membership recruitment and retention activities.
• Process new memberships, renewals, and cancellations in the database.
• Respond to member inquiries and provide excellent customer service.
• Assist in organizing and promoting membership events and activities.
• Maintain accurate records of membership status and track relevant data.
• Prepare membership reports and assist with data analysis to support growth strategies.
• Collaborate with other departments to ensure membership needs are met.
• Assist in coordinating communication efforts, including newsletters and announcements.

Qualifications

• 3-5+ years of membership experience within a nonprofit association setting.
• Strong communication and interpersonal skills.
• Bachelor's degree is preferred; experience can compensate.
• Proficiency in Microsoft Office Suite and AMS/CRM systems (ideally iCIMS).
• Detail-oriented, highly organized, and able to manage multiple tasks effectively.

Perks

• Competitive hourly pay.
• Opportunities for professional growth.
• Access to membership benefits and organization events.
• Flexible hybrid work environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.