Membership & Insurance Services Specialist

AAA Auto Club Enterprises; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage for medical, dental, 


401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for commu­n?

Paid parental leave

Wellness programs

Employee discounts (membership, 
insur

Job summary

AAA Auto Club Enterprises in Louisville, KY seeks a Member Specialist to support Field Sales and Branch Operations within a District Office. You’ll assist insureds and members, cross-sell services, and handle memberships and insurance transactions. A valid Property and Casualty license is required for the selling states.

You’ll help with documentation and member services across branches. Responsibilities include handling walk-ins, renewals, billing inquiries, and lead development for sales

Qualifications

• High School GED Required.
• 1-3 years Sales or customer service Preferred.
• Proficiency in data entry.
• Microsoft Word and Excel skills.
• Customer service skills
• Notary Public - National Notary Association within 1 Year Required.
• Property and Casualty Insurance License, valid in selling state - Issued by State.

Responsibilities

• Provide professional customer service to members and insureds.
• Provide service to walk-in and telephone members seeking insurance services; sell memberships and assist in the sale of insurance to prospective insureds.
• Assist members with changes to existing policies or memberships, renewals, and provide information regarding billing.
• Conduct field inspections as necessary and accept payments on membership and insurance.
• Verify insurance coverage for lien holders and leasing companies; provide binders as requested.
• Perform typing and other administrative duties, including letters, forms, cards, rush escrows and evidence of insurance.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively with all staff and maintain an open relationship with management.
• Provide service support for management, sales and life agents; engage in cross selling opportunities.
• Resolve member and insured related problems using discretion and independent judgment; refer issues to appropriate level.

Skills

Data entry

Customer service

MS Word

MS Excel

Education

High School Diploma or GED

Notary Public (NNA) within 1 year

Property and Casualty Insurance License

Job description

AAA Auto Club Enterprises in Louisville, KY seeks a Member Specialist to support Field Sales and Branch Operations within a District Office. You’ll assist insureds and members, cross-sell services, and handle memberships and insurance transactions. A valid Property and Casualty license is required for the selling states.

You’ll help with documentation and member services across branches. Responsibilities include handling walk-ins, renewals, billing inquiries, and lead development for sales