Insurance Services & Cross-Sell Specialist

AAA Auto Club Enterprises; Bowling Green (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises in Bowling Green, KY seeks a Member Specialist to support growth and service goals within a District Office. You will assist insureds and members, sell memberships and insurance, and maintain service quality while cross-selling Travel and related services.

Must hold a Property and Casualty license for assigned states and manage billing and policy changes. The role emphasizes member service, field support, and collaboration with agents and management to drive retention

Qualifications

• High School GED required.
• 1-3 years sales or customer service preferred.
• Proficiency in data entry.
• Microsoft Word and Excel skills.
• Notary Public within 1 year required.
• Property and Casualty Insurance License, valid in selling state.

Responsibilities

• Provide professional customer service to members and insureds.
• Sell memberships and assist in the sale of insurance; handle changes and billing.
• Develop insurance leads for office sales agents and life specialists.
• Communicate positively with staff and management.
• Provide service support for management, sales and life agents; engage in cross selling.
• Resolve member issues with discretion and escalate when needed.

Skills

Data entry

Customer service

Notary Public

Insurance license

Microsoft Word

Microsoft Excel

Sales

Communication

Education

High School GED or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

AAA Auto Club Enterprises in Bowling Green, KY seeks a Member Specialist to support growth and service goals within a District Office. You will assist insureds and members, sell memberships and insurance, and maintain service quality while cross-selling Travel and related services.

Must hold a Property and Casualty license for assigned states and manage billing and policy changes. The role emphasizes member service, field support, and collaboration with agents and management to drive retention