Membership & Guest Experience Concierge II

Life Time; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Life Time is seeking a Membership Concierge II to serve as the first point of contact for members and guests, maintaining accounts and delivering high-quality service. You will educate on club programming, assist with membership changes and payments, and contribute to member retention through outreach and engagement.

The role emphasizes a hospitality mindset, the ability to work in a fast-paced environment, and a commitment to delivering extraordinary experiences while supporting program and

Qualifications

• Must have strong multi-tasking and customer service skills.
• Ability to work in a fast-paced environment and stand for 4 hours.
• Excellent verbal communication and friendly demeanor.

Responsibilities

• Acts as first point of contact for members and guests entering the resort.
• Builds relationships with members and guests to create extraordinary experiences.
• Handles inbound calls and outbound outreach to support engagement.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance and transactions including payments.
• Supports new membership sales and member retention interactions.
• Resolves issues through problem solving and service recovery.

Skills

Multi-tasking

Customer service

Service recovery

Verbal communication

Education

High School diploma

Job description

Life Time is seeking a Membership Concierge II to serve as the first point of contact for members and guests, maintaining accounts and delivering high-quality service. You will educate on club programming, assist with membership changes and payments, and contribute to member retention through outreach and engagement.

The role emphasizes a hospitality mindset, the ability to work in a fast-paced environment, and a commitment to delivering extraordinary experiences while supporting program and