Member Experience Concierge II

lifetime; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Life Time is seeking a Membership Concierge II to manage member accounts, drive service delivery, and support programming insights. You will engage members and guests, educate on club programming and events, and assist with membership changes and payments.

You will serve as a key contact for new membership sales and retention, using problem solving and service recovery to ensure satisfaction. This is a hospitality-focused role with opportunities for professional growth.

Qualifications

• Must be able to multi-task and deliver high quality customer service.
• Excellent verbal communication and service recovery skills.
• Comfortable working in a fast-paced hospitality environment.

Responsibilities

• Acts as first contact for members and guests entering the resort.
• Builds relationships and delivers extraordinary experiences.
• Handles inbound calls and outbound outreach for engagement and acquisition.

Skills

Multi-tasking

Customer service

Service recovery

Verbal communication

Fast-paced environment

Stand for 4 hours

Friendly demeanor

Education

High School graduate or equivalent

Bachelor's Degree in Hospitality

Job description

Life Time is seeking a Membership Concierge II to manage member accounts, drive service delivery, and support programming insights. You will engage members and guests, educate on club programming and events, and assist with membership changes and payments.

You will serve as a key contact for new membership sales and retention, using problem solving and service recovery to ensure satisfaction. This is a hospitality-focused role with opportunities for professional growth.