Membership & Guest Experience Associate

Planet Fitness; Belmont (NH); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Tuition Reimbursement

Employee perks and discounts

Job summary

Planet Fitness located in Belmont, NH is looking for a Front Desk Associate. In this role, you will greet members and provide exceptional customer service while maintaining a welcoming environment. You will also assist members with inquiries, handle membership functions, and uphold club policies.

Preferably, candidates should have experience in a customer service environment and will be trained for CPR/AED certification. The position offers various benefits including medical, dental, vision insurance, and free Black Card membership.

Qualifications

• 6–12 months of experience in a customer service environment is preferred.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).

Responsibilities

• Greet members/guests as they enter and exit the club.
• Resolve member concerns and elevate to a Manager as needed.
• Perform membership related functions such as sign‑ups and cancellations.

Skills

Customer service skills

Communication skills

Motivational skills

Education

18+ years of age

Basic computer proficiency

Job description

Planet Fitness located in Belmont, NH is looking for a Front Desk Associate. In this role, you will greet members and provide exceptional customer service while maintaining a welcoming environment. You will also assist members with inquiries, handle membership functions, and uphold club policies.

Preferably, candidates should have experience in a customer service environment and will be trained for CPR/AED certification. The position offers various benefits including medical, dental, vision insurance, and free Black Card membership.