Membership & Growth Strategist

YMCA of Columbia-Willamette; Vancouver (WA); Presencial; USD 34.000 - 43.000; Jornada completa

Descripción de la vacante

The YMCA of Columbia-Willamette seeks a Director of Membership & Growth to lead Membership, Healthy Living operations, and Facility operations at the Clark County Family YMCA, aligning strategies with the association's priorities.

This role drives enrollment, retention, and outreach, supervises staff, manages budgets, partners with executives and marketing, and ensures a welcoming, inclusive member experience.

Formación

• Three (3) or more years of experience in sales, Membership operations, customer service leadership, or a related field with responsibility for revenue goals or Membership growth
• Two (2) or more years of supervisory or staff leadership experience including hiring, training, or performance coaching
• Strong oral and written communication skills
• Ability to build relationships with staff, members, and community partners
• Must have reliable transportation
• Experience managing budgets and meeting revenue goals

Responsabilidades

• Drive Membership enrollment to meet or exceed revenue and unit goals for the Clark County Family YMCA monthly and annually
• Increase membership unit growth month over month
• Increase membership retention percentage from previous year
• Develop and implement annual Membership growth and retention goals with monthly, weekly, and daily prospect action plans
• Oversee Membership sales processes including inquiries, tours, enrollment procedures, closing ratios, surveys, and recruitment efforts
• Monitor Membership statistics including enrollment, retention, engagement, and participation trends
• Provide leadership and supervision to Membership and Healthy Living teams and manage departmental budgets

Conocimientos

Sales leadership

Customer service

Communication

Relationship building

Descripción del empleo

The YMCA of Columbia-Willamette seeks a Director of Membership & Growth to lead Membership, Healthy Living operations, and Facility operations at the Clark County Family YMCA, aligning strategies with the association's priorities.

This role drives enrollment, retention, and outreach, supervises staff, manages budgets, partners with executives and marketing, and ensures a welcoming, inclusive member experience.