Membership Growth & Engagement Director

YMCA of Snohomish County; Stanwood (WA); Vor Ort; USD 80.000 - 85.000; Vollzeit

Benefits dieser Stelle

Free YMCA membership for staff

Free training for all positions

Flexible work schedules

Zusammenfassung

The YMCA of Snohomish County in Stanwood, WA is seeking a Member Engagement Director to lead membership growth, retention, and branch culture. This role directly supervises the Member Engagement Coordinator and/or Leads, oversees the Welcome Center ecosystem, and manages the branch membership budget.

The Member Engagement Director partners with Association leadership to implement system-wide initiatives, leads data-driven decision-making to optimize conversion and retention pipelines, and

Qualifikationen

• 18 years of age or older.
• Minimum 2 year of direct supervisory experience in customer service, membership, or sales; working towards multi-level team leadership experience.
• Demonstrated success driving measurable membership growth, retention, or revenue results.
• Experience with budget management and financial reporting.
• Strong data literacy; ability to analyze CRM and membership metrics to inform strategy.
• Experience working with individuals, families, and communities of diverse backgrounds and abilities.
• Exceptional written and verbal communication skills; ability to present confidently to leadership, donors, and community partners.
• Fluency in a second language desired.

Aufgaben

• Sets the vision, standards, and strategic direction for the branch's membership function.
• Shapes and champions the Welcome Center's identity as a welcoming, high-performing hub.
• Drives sales performance across membership and programs; sets targets and monitors conversion metrics.
• Partner with Association leadership to implement system-wide initiatives and ensure effective branch implementation.
• Cultivates a strong team culture rooted in coaching, accountability, and mission alignment.
• Manages cross-functional partnerships with Program Directors and Marketing to align campaigns and participation.

Kenntnisse

Customer service

Membership growth

Leadership

Data-driven decisions

Ausbildung

4 Year Degree

Tools

CORE CRM

Jobbeschreibung

The YMCA of Snohomish County in Stanwood, WA is seeking a Member Engagement Director to lead membership growth, retention, and branch culture. This role directly supervises the Member Engagement Coordinator and/or Leads, oversees the Welcome Center ecosystem, and manages the branch membership budget.

The Member Engagement Director partners with Association leadership to implement system-wide initiatives, leads data-driven decision-making to optimize conversion and retention pipelines, and