Membership Growth & Engagement Director

YMCA; Livingston (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

West Essex YMCA seeks a Membership Director to lead membership development, sales, retention, engagement, and service across the branch. You will work with branch and association leadership to drive growth, strengthen member experience, and support the YMCA's mission and strategic priorities.

The role emphasizes customer service, relationship-building, and data-driven decision making, with a focus on operational accuracy and strategic oversight.

Qualifications

• Bachelor's preferred in Business, Recreation, Marketing, or Communications.
• 3 years leadership experience, 2 years staff supervision.
• Experience with SGA Pulse preferred.
• Emphasis on customer service, sales, relationship-building, and analytical skills.
• Proficiency in Microsoft Office Suite.
• CPR/AED and First Aid required.

Skills

Leadership

Staff supervision

Customer service

Sales

Relationship-building

Analytical skills

MS Office

CPR/First Aid

Education

Bachelor's degree preferred

Job description

West Essex YMCA seeks a Membership Director to lead membership development, sales, retention, engagement, and service across the branch. You will work with branch and association leadership to drive growth, strengthen member experience, and support the YMCA's mission and strategic priorities.

The role emphasizes customer service, relationship-building, and data-driven decision making, with a focus on operational accuracy and strategic oversight.