Membership Acquisition & Service Specialist

BJ's Wholesale Club, Inc.; United States; On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s memberships

Generous paid time off

Flexible health benefits

401(k) Retirement Savings Plan

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in the United States is seeking a results-driven sales and member services associate to promote membership programs, resolve member questions, and ensure a positive shopping experience.

You’ll drive membership growth with energy, handle exchanges and returns, and contribute to a fast-paced team focused on accuracy, speed, and member satisfaction. This role also offers flexible pay options and comprehensive benefits to support your health and future.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Transforms potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Resolves Member concerns in a courteous and timely manner. Escalates issues when necessary.

Skills

Front-line customer service

Sales experience

Goal achievement

Basic math

Computer proficiency

Job description

BJ’s Wholesale Club in the United States is seeking a results-driven sales and member services associate to promote membership programs, resolve member questions, and ensure a positive shopping experience.

You’ll drive membership growth with energy, handle exchanges and returns, and contribute to a fast-paced team focused on accuracy, speed, and member satisfaction. This role also offers flexible pay options and comprehensive benefits to support your health and future.