Membership Growth Specialist

BJ's Wholesale Club; Myrtle Beach (SC); Presencial; USD 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Descripción de la vacante

BJ’s Wholesale Club is hiring in Myrtle Beach to support membership growth and member services across our club. The role focuses on driving membership sales, resolving member questions, and delivering outstanding service within a fast-paced retail environment.

This position emphasizes achieving targets, promoting membership programs, and maintaining club standards. The team works collaboratively to ensure a positive member experience and operational excellence.

Formación

• Prior front line/customer service or previous sales experience.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.

Responsabilidades

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Conocimientos

Customer service

Sales experience

Math skills

Computer proficiency

Descripción del empleo

BJ’s Wholesale Club is hiring in Myrtle Beach to support membership growth and member services across our club. The role focuses on driving membership sales, resolving member questions, and delivering outstanding service within a fast-paced retail environment.

This position emphasizes achieving targets, promoting membership programs, and maintaining club standards. The team works collaboratively to ensure a positive member experience and operational excellence.