Membership Growth Specialist

BJ's Wholesale Club; Plymouth (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking frontline member-services staff to help customers in-store. You will promote memberships, assist with purchases, returns, and general inquiries, and uphold the club’s high service standards.

This role emphasizes quick, friendly service, teamwork, and a focus on member satisfaction. Weekly pay, flexible benefits, and opportunities for growth are highlighted in the benefits package.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Job description

BJ’s Wholesale Club is seeking frontline member-services staff to help customers in-store. You will promote memberships, assist with purchases, returns, and general inquiries, and uphold the club’s high service standards.

This role emphasizes quick, friendly service, teamwork, and a focus on member satisfaction. Weekly pay, flexible benefits, and opportunities for growth are highlighted in the benefits package.