Membership Growth & Experience Specialist

BJ's Wholesale Club, Inc.; Portage (IN); Presencial; USD 19.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable Health Benefic

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Descripción de la vacante

BJ’s Wholesale Club in the United States is hiring for a member services/sales-focused role. You will engage with potential and current members, explain BJ’s membership options and benefits, and help with product lookups, returns, and pickups to ensure a positive member experience.

This position emphasizes high-energy membership sales, excellent customer service, and adherence to club policies while contributing to overall store performance and member satisfaction.

Formación

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsabilidades

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Conocimientos

Customer service

Descripción del empleo

BJ’s Wholesale Club in the United States is hiring for a member services/sales-focused role. You will engage with potential and current members, explain BJ’s membership options and benefits, and help with product lookups, returns, and pickups to ensure a positive member experience.

This position emphasizes high-energy membership sales, excellent customer service, and adherence to club policies while contributing to overall store performance and member satisfaction.