Membership Growth Specialist

BJ's Wholesale Club; Richmond (VA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is hiring for a front-line member services role focused on promoting memberships, handling inquiries, and driving sign-ups while delivering outstanding service to our members in-store.

The position involves engaging with shoppers, explaining membership options, processing renewals and purchases, and supporting everyday club operations with a team-oriented approach.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination
• Drives toward goal achievement, defined by business established benchmarks and results
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Skills

Customer service

Sales

Results-driven

Basic math

Tools

Computer proficiency

Job description

BJ's Wholesale Club is hiring for a front-line member services role focused on promoting memberships, handling inquiries, and driving sign-ups while delivering outstanding service to our members in-store.

The position involves engaging with shoppers, explaining membership options, processing renewals and purchases, and supporting everyday club operations with a team-oriented approach.