Membership Growth & Upgrades Specialist

BJ's Wholesale Club; Chesterfield (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Free Memberships

Paid Time Off

Health Benefits

Job summary

BJ’s Wholesale Club is hiring for a frontline Membership Sales Associate in a retail setting in the United States. You will engage with members, pitch BJ’s membership programs, and process transactions with a focus on excellent service and accuracy.

The role requires strong communication skills, basic math, and a customer-first mindset. You will work in a fast-paced environment with weekly pay, and access to benefits and membership perks as part of the team.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Customer Service

Sales Experience

Results Driven

Math Skills

Computer Proficiency

Job description

BJ’s Wholesale Club is hiring for a frontline Membership Sales Associate in a retail setting in the United States. You will engage with members, pitch BJ’s membership programs, and process transactions with a focus on excellent service and accuracy.

The role requires strong communication skills, basic math, and a customer-first mindset. You will work in a fast-paced environment with weekly pay, and access to benefits and membership perks as part of the team.