Membership Growth Specialist

BJ's Wholesale Club, Inc.; Dedham (MA); Presencial; USD 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Descripción de la vacante

BJ’s Wholesale Club in Dedham, MA is seeking team members for front-line member services. You’ll engage with members, promote membership options, and deliver fast, friendly service in a bustling warehouse club environment.

Weekly pay, benefits, and growth opportunities are available as part of a comprehensive package. You’ll join a team focused on value, teamwork, and standards that ensure a positive member experience every day.

Formación

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsabilidades

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick‑ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Conocimientos

Customer service

Sales experience

Basic math

Computer skills

Descripción del empleo

BJ’s Wholesale Club in Dedham, MA is seeking team members for front-line member services. You’ll engage with members, promote membership options, and deliver fast, friendly service in a bustling warehouse club environment.

Weekly pay, benefits, and growth opportunities are available as part of a comprehensive package. You’ll join a team focused on value, teamwork, and standards that ensure a positive member experience every day.