Membership Sales & Customer Service Associate

BJ's Wholesale Club, Inc.; Town of Greece (NY); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free membership

PTO

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Marlborough, Massachusetts is hiring for a frontline Membership Sales role. You will promote membership options, drive new sign-ups, and deliver excellent service to members.

The position offers weekly and daily pay, generous benefits, PTO, health plans, a 401(k) with match, and an Employee Stock Purchase Plan. Prior sales or customer service experience and strong math skills are valued. Pay ranges are disclosed during hiring.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Front-line experience

Sales experience

Goal oriented

Basic math

Computer skills

Job description

BJ’s Wholesale Club in Marlborough, Massachusetts is hiring for a frontline Membership Sales role. You will promote membership options, drive new sign-ups, and deliver excellent service to members.

The position offers weekly and daily pay, generous benefits, PTO, health plans, a 401(k) with match, and an Employee Stock Purchase Plan. Prior sales or customer service experience and strong math skills are valued. Pay ranges are disclosed during hiring.