Membership Sales & Service Pro — Weekly Pay

BJ's Wholesale Club, Inc.; Weymouth (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Paid Time Off

Health Benefits

401(k)

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a frontline member services associate in Weymouth, MA. You will drive membership sales, assist members with sign-ups, renewals, and purchases, and deliver exceptional customer service at every contact.

Expect a fast-paced environment with a focus on accuracy, teamwork, and achieving daily goals. Weekly and daily pay options, benefits, and a supportive team culture are highlighted in this role, with opportunities to grow and contribute to a trusted club that

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Job description

BJ’s Wholesale Club, Inc. is seeking a frontline member services associate in Weymouth, MA. You will drive membership sales, assist members with sign-ups, renewals, and purchases, and deliver exceptional customer service at every contact.

Expect a fast-paced environment with a focus on accuracy, teamwork, and achieving daily goals. Weekly and daily pay options, benefits, and a supportive team culture are highlighted in this role, with opportunities to grow and contribute to a trusted club that