Membership Growth & Service Pro

24 Hour Fitness; Richmond (TX); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with match

Paid time off

Job summary

24 Hour Fitness is seeking a Sales and Service Expert (SSE) to deliver a premier guest experience and drive membership and product sales in a Richmond, TX club. The role emphasizes relationship-building, lead generation, and supporting member onboarding and retention.

The SSE will utilize CARE sales strategies, tour facilities, and promote fitness programs while achieving activity and revenue targets in a dynamic club setting.

Qualifications

• Experience in sales and member services.
• Strong customer service and interpersonal skills.
• Ability to work with computers and POS systems.
• Understanding of fitness industry and products is advantageous.
• High school diploma or GED required; CPR/AED certification within 60 days of employment.

Responsibilities

• Execute CARE sales model with each guest and relate how products meet fitness needs.
• Tour potential members and describe facility, equipment, services, and amenities to fit goals.
• Enroll members using sales techniques and MAP procedures; register guests through digital kiosk.
• On-board new members and assist with retention to drive club profitability.
• Consistently meet or exceed personal and team sales goals.

Skills

Sales techniques

Customer service

Interpersonal communication

POS system

Team player

Education

High School Diploma or GED

CPR/AED certification

Bachelor's degree preferred

Tools

POS System

Membership System software

Job description

24 Hour Fitness is seeking a Sales and Service Expert (SSE) to deliver a premier guest experience and drive membership and product sales in a Richmond, TX club. The role emphasizes relationship-building, lead generation, and supporting member onboarding and retention.

The SSE will utilize CARE sales strategies, tour facilities, and promote fitness programs while achieving activity and revenue targets in a dynamic club setting.