Membership Sales & Customer Service Associate

bjswholesaleclub; Hyannis (MA); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay (fees may apply)

Free BJ's Memberships (The Club Card)

Generous Paid Time Off

Flexible and Affordable Health Plans

401(k) Retirement Savings Plan with a

Job summary

BJ's Wholesale Club in Hyannis, MA is seeking team members to drive membership growth and deliver exceptional service at the point of contact. You will promote all membership programs, assist with purchases, and resolve inquiries with a focus on member satisfaction.

The role emphasizes ownership of the member experience, retention, and efficient service, with benefits like weekly pay and access to multiple BJ's programs. Prior front-line or sales experience is valued.

Qualifications

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ's membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Skills

Frontline customer service

Sales experience

Job description

BJ's Wholesale Club in Hyannis, MA is seeking team members to drive membership growth and deliver exceptional service at the point of contact. You will promote all membership programs, assist with purchases, and resolve inquiries with a focus on member satisfaction.

The role emphasizes ownership of the member experience, retention, and efficient service, with benefits like weekly pay and access to multiple BJ's programs. Prior front-line or sales experience is valued.