Membership Growth Leader - Front Desk & Ops

Young Mens Christian Association Kankakee; Kankakee (IL); On-site; USD 30,000 - 34,000; Full time

Job summary

The Kankakee Area YMCA is hiring a Membership Coordinator in Kankakee, IL. The role leads daily operations of the Membership department, drives sales, improves retention, and ensures a superb member experience through strong leadership of front-line staff.

Reporting to the Director of Operations, you will supervise all Membership Associates, oversee scheduling and systems, and propel membership growth with training, accountability, and data-driven performance management.

Qualifications

• High school diploma or equivalent.
• 2–3 years of experience in operations, customer service, or supervisory roles.
• Strong leadership, organizational, and problem-solving skills.
• Ability to manage multiple priorities and lead a large team.
• Flexible schedule, including evenings and weekends.
• Commitment to YMCA values: Caring, Honesty, Respect, and Responsibility.

Responsibilities

• Leads and achieves membership sales and retention goals for the branch.
• Oversees the full membership sales cycle, including tours, follow-up, and conversion.
• Coaches staff on sales behaviors, including needs-based selling and value-based communication.
• Ensures timely and consistent follow-up with prospective members and all leads generated through outreach, events, and community partnerships.
• Sets clear expectations and performance standards for membership staff related to tours, lead follow-up, and conversion.
• Actively drives membership growth by ensuring consistent tour scheduling, follow-up, and conversion practices among membership staff.
• Monitors and analyzes key performance indicators, including new joins, tour-to-membership conversions, retention/cancellation saves, lead response management.
• Utilizes membership systems (e.g., Daxko) to track performance and maintain accurate data.
• Oversees daily Membership Desk operations to ensure a welcoming, efficient, and member-centered experience.
• Serves as Manager-on-Duty during assigned shifts, making real-time operational decisions.
• Provides direct supervision for all Membership Associates and front desk staff.

Skills

Leadership

Organizational skills

Problem-solving

Customer service

Communication

Education

High school diploma or equivalent

Tools

Daxko

Job description

The Kankakee Area YMCA is hiring a Membership Coordinator in Kankakee, IL. The role leads daily operations of the Membership department, drives sales, improves retention, and ensures a superb member experience through strong leadership of front-line staff.

Reporting to the Director of Operations, you will supervise all Membership Associates, oversee scheduling and systems, and propel membership growth with training, accountability, and data-driven performance management.