Membership Growth & Guest Experience Specialist

24 Hour Fitness USA, LLC; Lakewood (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Employee discounts

Job summary

24 Hour Fitness USA, LLC in Lakewood, CA is seeking a Sales and Service Expert (SSE) to deliver a best-in-class member experience. You will promote memberships, fitness and retail products, and help guests find solutions that fit their goals.

You will collaborate with the Sales and Service Manager, onboard new members, drive enrollment, and contribute to achieving sales targets while delivering friendly, knowledgeable service.

Qualifications

• Experience with sales practices and techniques.
• General understanding of fitness industry.
• Ability to work with computers.
• Strong interpersonal communication.

Responsibilities

• Engage guests with CARE sales model to explain products and services.
• Tour facilities and describe offerings aligned with guest goals.
• Enroll members using approved sales techniques and MAP.
• On-board new members and support retention activities to drive profitability.
• Meet or exceed personal and team sales goals.

Skills

Sales skills

Interpersonal skills

POS system

Teamwork

Education

High School diploma or GED

CPR/AED certification

Bachelor's degree preferred

Tools

POS System

Membership software

Job description

24 Hour Fitness USA, LLC in Lakewood, CA is seeking a Sales and Service Expert (SSE) to deliver a best-in-class member experience. You will promote memberships, fitness and retail products, and help guests find solutions that fit their goals.

You will collaborate with the Sales and Service Manager, onboard new members, drive enrollment, and contribute to achieving sales targets while delivering friendly, knowledgeable service.