Membership Growth & Guest Experience Specialist

Club Pilates; Cumming (GA); On-site; USD 17,000 - 25,000; Part time

Job summary

Club Pilates in Cumming, GA is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members. You will drive membership sales, support member retention, and foster a welcoming studio community.

In this role you will combine sales, service, and operations, greeting guests, processing account changes, scheduling Intro Classes, and representing the brand in local events. Flexibility for evenings and weekends is required.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to build rapport with diverse individuals.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency with email, scheduling, and Microsoft Office or Google Workspace.

Responsibilities

• Generate membership sales through proactive outreach and relationship-building.
• Conduct consultations to understand goals and recommend options.
• Schedule and promote Intro Classes to convert prospects.
• Meet or exceed sales goals and track performance metrics.
• Maintain documentation of sales activities and interactions in ClubReady.
• Greet members and guests, creating a positive studio atmosphere.
• Build relationships to enhance engagement and retention.
• Handle inquiries via phone, email, text, and walk-ins.
• Assist with opening/closing studio procedures as assigned.
• Represent the studio at local events and promotional initiatives.

Skills

Customer service

Communication

Rapport building

Organization

Multitasking

Computer proficiency

Education

High school diploma or equivalent

Tools

ClubReady CRM

Job description

Club Pilates in Cumming, GA is seeking a Front Desk/Sales Associate to be the first point of contact for prospective and current members. You will drive membership sales, support member retention, and foster a welcoming studio community.

In this role you will combine sales, service, and operations, greeting guests, processing account changes, scheduling Intro Classes, and representing the brand in local events. Flexibility for evenings and weekends is required.