Membership Growth & Experience Specialist

Ymca-of-Greater-Houston-bca1a25; Houston (TX); Sur place; USD 18 000 - 25 000; Plein temps

Résumé du poste

YMCA of Greater Houston seeks a sales-focused Member Experience Specialist to present the Y to prospective members by phone and guide them through membership options and programs that fit their needs. You will drive memberships, schedule tours, and ensure a high-quality registration experience.

Role emphasizes outbound calling, relationship-building, and adherence to YMCA policies while delivering a cause-driven experience to diverse communities in Houston.

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers and phones.

Responsabilités

• Meet or exceed sales and revenue goals with the Association Member Experience Sales Director.
• Conduct outbound calls to sell YMCA memberships and programs.
• Recruit prospective members and rejoin former members using data from Brand Experience team.
• Schedule center experience tours and follow up with prospects.
• Adhere to YMCA policies regarding membership and program sales.
• Guide callers through website and online registration.
• Register participants over the phone and assist with clerical tasks.
• Build rapport with prospects from diverse socio-economic backgrounds.
• Present promotions that align with interests to create urgency.
• Comply with standard operating procedures.

Connaissances

Interpersonal skills

Problem solving

Customer service experience

Sales experience

Formation

CPR/AED certification

First Aid certification

Description du poste

YMCA of Greater Houston seeks a sales-focused Member Experience Specialist to present the Y to prospective members by phone and guide them through membership options and programs that fit their needs. You will drive memberships, schedule tours, and ensure a high-quality registration experience.

Role emphasizes outbound calling, relationship-building, and adherence to YMCA policies while delivering a cause-driven experience to diverse communities in Houston.