Membership Experience Sales Pro

YMCA of Greater Houston; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The YMCA of Greater Houston is seeking a dynamic caller to introduce prospective members to our memberships and programs by phone, delivering a personalized sales experience that aligns with our cause-driven mission. You will conduct outbound calls, schedule tours, handle registrations, and guide applicants through the website.

Excellent interpersonal skills and problem solving are essential in helping diverse communities access YMCA services.

Qualifications

• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers and phones.

Responsibilities

• Works with the Association Member Experience Sales Director to ensure the association meets or exceeds sales and revenue goals.
• Consistently meets or exceeds individual goals set by Brand Experience leadership that contribute to organizational success.
• Conducts outbound calls to prospective members/participants to sell and promote YMCA memberships and programs.
• Recruits prospective members and encourages previous members to rejoin by utilizing data provided by Association Brand Experience team.
• Schedules center experience tour for prospective members in coordination with Member Experience Directors.
• Adheres to all YMCA policies regarding membership and program sales.
• Delivers a high quality experience by guiding callers through website and online registration processes.
• Registers participants over the phone and assists with clerical tasks as needed.
• Effectively communicate and build rapport with prospective members and participants of all socio-economic levels.
• Utilizes provided systems and resources to maximize effectiveness of sales experience with prospective members and participants.
• Presents promotions to prospective members and participants that align with their interests and needs to create a sense of urgency.
• Assures compliance with Association standard operating procedures.
• Manages objections prospective members and participants may have and share reoccurring themes with supervisor.
• Other related duties as assigned.

Skills

Interpersonal skills

Problem solving

Diversity awareness

Sales experience

Computer basics

Job description

The YMCA of Greater Houston is seeking a dynamic caller to introduce prospective members to our memberships and programs by phone, delivering a personalized sales experience that aligns with our cause-driven mission. You will conduct outbound calls, schedule tours, handle registrations, and guide applicants through the website.

Excellent interpersonal skills and problem solving are essential in helping diverse communities access YMCA services.