Membership Growth & Experience Director

Pioneer Equity Partners; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Pioneer Equity Partners is seeking a Director of Membership Development in Charlotte, NC. This role involves enhancing member experiences through strategic and hands-on engagement, ensuring forums operate effectively, and supporting facilitators. Candidates should have at least 10 years of experience in community management, alongside exceptional interpersonal skills and emotional intelligence. The position encourages professional growth within peer-to-peer learning environments and aims for high member retention and satisfaction.

Qualifications

• At least 10 years of relevant professional experience in community management or client success.
• Exceptional interpersonal skills with the ability to build trust quickly.
• Strong judgment and emotional intelligence when navigating sensitive situations.

Responsibilities

• Develop a deep understanding of the forum model and community standards.
• Serve as the primary steward of member success from onboarding to engagement.
• Monitor forum health and effectiveness, proactively addressing risks or misalignment.

Skills

Interpersonal skills

Emotional intelligence

Organizational skills

Communication skills

Education

College degree with high GPA

Job description

Pioneer Equity Partners is seeking a Director of Membership Development in Charlotte, NC. This role involves enhancing member experiences through strategic and hands-on engagement, ensuring forums operate effectively, and supporting facilitators. Candidates should have at least 10 years of experience in community management, alongside exceptional interpersonal skills and emotional intelligence. The position encourages professional growth within peer-to-peer learning environments and aims for high member retention and satisfaction.