Membership Growth & Engagement Manager

Discovery Place; Charlotte (NC); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A prominent museum organization in Charlotte, NC is seeking a Membership Manager to oversee the membership program. The role involves leading a team, ensuring superior customer service, and engaging community members through events. Candidates should have at least three years of experience in membership management, strong communication skills, and proficiency in CRM systems like Salesforce. This position is hybrid, requiring three on-site days per week, with a strong emphasis on team collaboration and community engagement.

Qualifications

• Three years of experience in membership or subscription program management.
• Minimum one year supervisory experience.
• Experience in customer service.

Responsibilities

• Execute Membership strategy and supervise Membership team to reach annual revenue goals.
• Create a culture that is customer-focused.
• Hire, train, and manage front-line Membership professionals.

Skills

Exceptional people skills

Proficiency in CRM systems

Ability to team work

Outgoing personality

Analytical abilities

Education

Bachelor’s Degree

Tools

Salesforce

Word

Excel

Job description

A prominent museum organization in Charlotte, NC is seeking a Membership Manager to oversee the membership program. The role involves leading a team, ensuring superior customer service, and engaging community members through events. Candidates should have at least three years of experience in membership management, strong communication skills, and proficiency in CRM systems like Salesforce. This position is hybrid, requiring three on-site days per week, with a strong emphasis on team collaboration and community engagement.