Membership Growth & Engagement Manager

discovery children's museum; Las Vegas (NV); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Vision Insurance

Paid holidays

Museum membership for you and family

Life Insurance

Disability coverage

Paid vacation

Sick time

Job summary

DISCOVERY Children’s Museum in Las Vegas, NV is seeking a Membership Manager to lead membership sales, engagement, data management, and event planning. You will drive revenue while maintaining exceptional member service and adherence to internal controls.

The role reports to the Director of Visitor Services and requires 3–4+ years in sales, prior management, and strong communication. Proficiency in Microsoft Office, Canva, Mailchimp and CRM tools is preferred.

Qualifications

• Minimum 3-4+ years of experience in sales.
• Previous management experience.
• Experience with Microsoft Office, Canva, Mailchimp, database platforms and CRM tools preferred.
• High school diploma required; some college coursework preferred.
• Demonstrates professionalism and a strong work ethic.
• Highly detail-oriented with excellent organizational skills.
• Reliable and punctual, with a strong attendance record.
• Self-motivated and able to work independently.
• Exceptional written and verbal communication skills.
• Outstanding customer service and interpersonal skills.
• Capable of multitasking effectively in a fast-paced, high-performance environment.
• Spanish language proficiency is a plus.

Responsibilities

• Membership Sales: Create and implement plan to increase memberships sold and ensures exceptional service is provided to members for retention and renewal.
• Track key performance indicators (KPIs), analyze membership trends, and prepare financial reports.
• Plans and oversee the successful execution of all member events.
• Maintain strong relationships with members through regular communication and solicitation of feedback to implement changes.
• Represents the Museum at select outreach events to promote memberships in the community.
• Leads and executes membership events.
• Manage Membership department staff to ensure policy compliance and effective data entry.

Skills

Sales

Management

Customer service

Written and verbal communication

Interpersonal skills

Multitasking

Organization

Attention to detail

Professionalism

Independence

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Canva

Mailchimp

CRM tools

Job description

DISCOVERY Children’s Museum in Las Vegas, NV is seeking a Membership Manager to lead membership sales, engagement, data management, and event planning. You will drive revenue while maintaining exceptional member service and adherence to internal controls.

The role reports to the Director of Visitor Services and requires 3–4+ years in sales, prior management, and strong communication. Proficiency in Microsoft Office, Canva, Mailchimp and CRM tools is preferred.