Membership & VIP Engagement Manager

Arizona Science Center; Phoenix (AZ); Presencial; USD 55 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

21 paid days off annually

12 weeks Family Care Leave

Annual Incentive Plan

Medical, Dental, Vision insurance

Career development opportunities

Resumo da oferta

Arizona Science Center seeks a Membership Manager to leverage customer service and sales skills to grow and retain members. The role focuses on developing benefits, planning events, and driving revenue while delivering exceptional service to members both on-site and digitally.

The ideal candidate will lead a team, manage budgets, and collaborate with Marketing and Analytics to optimize data-driven membership sales and engagement strategies.

Qualificações

• Bachelor's degree and 2+ years in a customer service and sales role or equivalent.
• Experience with data-driven CRM programs, ideally Tessitura.
• Outgoing personality with comfort in crowds and guest interaction.
• Strong project management, deadlines, and multitasking.

Responsabilidades

• Develop strategies and standards for the membership program to meet goals.
• Manage annual Membership expense budget.
• Create and test new benefits and programs for value.
• Plan events to deepen engagement and grow Member audiences.
• Provide front-line service on-site, by phone, and digitally to acquire and renew memberships.
• Lead sales activities and ensure timely fulfillment of member benefits.

Conhecimentos

Customer service

Sales

Verbal communication

Project management

Formação académica

Bachelor's degree

Ferramentas

Tessitura

Descrição da oferta de emprego

Arizona Science Center seeks a Membership Manager to leverage customer service and sales skills to grow and retain members. The role focuses on developing benefits, planning events, and driving revenue while delivering exceptional service to members both on-site and digitally.

The ideal candidate will lead a team, manage budgets, and collaborate with Marketing and Analytics to optimize data-driven membership sales and engagement strategies.