Membership Manager

discovery children's museum; Las Vegas (NV); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Vision Insurance

Paid holidays

Museum membership for you and family

Life Insurance

Disability coverage

Paid vacation

Sick time

Job summary

DISCOVERY Children’s Museum in Las Vegas, NV is seeking a Membership Manager to lead membership sales, engagement, data management, and event planning. You will drive revenue while maintaining exceptional member service and adherence to internal controls.

The role reports to the Director of Visitor Services and requires 3–4+ years in sales, prior management, and strong communication. Proficiency in Microsoft Office, Canva, Mailchimp and CRM tools is preferred.

Qualifications

• Minimum 3-4+ years of experience in sales.
• Previous management experience.
• Experience with Microsoft Office, Canva, Mailchimp, database platforms and CRM tools preferred.
• High school diploma required; some college coursework preferred.
• Demonstrates professionalism and a strong work ethic.
• Highly detail-oriented with excellent organizational skills.
• Reliable and punctual, with a strong attendance record.
• Self-motivated and able to work independently.
• Exceptional written and verbal communication skills.
• Outstanding customer service and interpersonal skills.
• Capable of multitasking effectively in a fast-paced, high-performance environment.
• Spanish language proficiency is a plus.

Responsibilities

• Membership Sales: Create and implement plan to increase memberships sold and ensures exceptional service is provided to members for retention and renewal.
• Track key performance indicators (KPIs), analyze membership trends, and prepare financial reports.
• Plans and oversee the successful execution of all member events.
• Maintain strong relationships with members through regular communication and solicitation of feedback to implement changes.
• Represents the Museum at select outreach events to promote memberships in the community.
• Leads and executes membership events.
• Manage Membership department staff to ensure policy compliance and effective data entry.

Skills

Sales

Management

Customer service

Written and verbal communication

Interpersonal skills

Multitasking

Organization

Attention to detail

Professionalism

Independence

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Canva

Mailchimp

CRM tools

Job description

Membership ManagerAbout DISCOVERY Children’s MuseumDISCOVERY Children’s Museum, based in Las Vegas, Nevada, is dedicated to the educational enrichment of children through hands-on, interactive learning. The Museum’s mission is to foster a welcoming, vibrant, and inclusive environment where all are invited to engage in playful and educational experiences that ignite a lifelong love of learning.Position Description:The Membership Manager oversees the selling, engagement, retention and day-to-day administration of the Museum’s Membership Department. This position reports to the Director of Visitor Services. Responsibilities include sales and renewals of memberships, maintaining member relationships and communications, building and maintaining member database, and planning and executing member events. This position will require executing and following internal controls and Museum financial handling practices, as well as driving membership revenue.Job Responsibilities:Membership SalesCreate and implement plan to increase memberships sold and ensures exceptional service is provided to members for retention and renewalTrack key performance indicators (KPIs), analyze membership trends, and prepare financial reportsPlans and oversee the successful execution of all member eventsMaintain strong relationships with members through regular communication and solicitation of feedback to implement change to improve events and member experiencesTrain cashiers and floor staff on membership sales, processing, and member eventsSupports the monthly membership renewal process.Maintains accurate and up-to-date member records with a strong attention to detail and minimal/no errorsRepresents the Museum at select outreach events to promote memberships in the communityInterdepartmental CommunicationLeads and executes membership eventsManage Membership department staff to ensure all department and company policies are in complianceActs as a liaison between Visitor Services and the sales office to ensure clear communication about membership promotions and accurate data entry.Keeps teams informed by documenting and sharing member-related updates, sales incentives, and ongoing needs.Routinely brings positive recognition to DISCOVERY staff through professionalism, enthusiastic attitude and effective communication.Upholds ethical standards in all business interactions and maintains confidentiality of member recordsAccepts directives with enthusiasm and commitmentTreats visitors, partners, and vendors in a courteous and respectful manner at all times and leads with exampleQualifications:Minimum of 3-4+ years of experience in salesPrevious management experienceExperience with Microsoft Office, Canva, Mailchimp, database platforms and CRM tools preferredHigh school diploma required; some college coursework preferredDemonstrates professionalism and a strong work ethicHighly detail-oriented with excellent organizational skillsReliable and punctual, with a strong attendance recordSelf-motivated and able to work independentlyExceptional written and verbal communication skillsOutstanding customer service and interpersonal skillsCapable of multitasking effectively in a fast-paced, high-performance environmentSpanish language proficiency is a plusSchedule:Tuesday – Saturday: 9:00 am – 5:00 pmOccasional evenings and holidays as needed, depending on event scheduleCompensation:$ 48,000- $ 53,000 annual salaryBenefits:DISCOVERY pays 100% of the premium for Employee Basic Life Insurance, Medical, Dental, Long- and Short-Term Disability coverageAdditional optional benefits include Vision Insurance, Critical Illness Insurance, FSA, Accident Insurance, Child and Spouse Life Insurance13 paid holidaysGenerous vacation timeFree museum membership for you and your familyAccrued sick timeDISCOVERY Children’s Museum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.