Membership Experience Specialist II

lifetime; Irving (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Life Time is seeking a Membership Concierge II to support member and guest engagement, handle account maintenance, and contribute to program and service offerings. The role emphasizes hospitality mindset, outbound outreach, and proactive problem solving to enhance member experiences.

The position requires staying informed on club programming, events, pricing, and policies, with a focus on service recovery and relationship building in a fast-paced environment.

Qualifications

• Must deliver high quality customer service and effective communication.
• Education: High School diploma or equivalent; preferred Bachelor’s in Hospitality.
• 1–2 years of experience in customer service or sales.

Responsibilities

• Acts as first point of contact for members and guests entering resort.
• Builds relationships to create extraordinary experiences.
• Handles inbound calls and outbound outreach to engage members and drive engagement.

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Outbound outreach

Education

High School diploma or equivalent

Bachelor's Degree in Hospitality

Job description

Life Time is seeking a Membership Concierge II to support member and guest engagement, handle account maintenance, and contribute to program and service offerings. The role emphasizes hospitality mindset, outbound outreach, and proactive problem solving to enhance member experiences.

The position requires staying informed on club programming, events, pricing, and policies, with a focus on service recovery and relationship building in a fast-paced environment.