Member Experience Concierge - Engagement & Retention

Life Time Inc.; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time Inc. seeks a Membership Concierge II to provide exceptional service at our resort, handling member inquiries, sales interactions, and program information with a hospitality mindset.

Ideal candidates will have 1–2 years in customer service, a High School diploma, and a passion for service. A Bachelor’s in Hospitality is preferred, with ongoing growth through certification levels and a structured career progression.

Qualifications

• Minimum 1–2 years in customer service or sales.
• Multi-tasking and high-quality customer service are essential.
• Effective verbal communication and service recovery skills are required.
• Retention Specialist Certification within 60 days of hire is preferred.

Responsibilities

• Act as first point of contact for members and guests entering the resort.
• Build relationships and create extraordinary experiences with members and guests.
• Handle inbound calls and outbound outreach to engage and retain members.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance and member transactions including payments.

Skills

Customer service

Verbal communication

Problem solving

Multi-tasking

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. seeks a Membership Concierge II to provide exceptional service at our resort, handling member inquiries, sales interactions, and program information with a hospitality mindset.

Ideal candidates will have 1–2 years in customer service, a High School diploma, and a passion for service. A Bachelor’s in Hospitality is preferred, with ongoing growth through certification levels and a structured career progression.