Membership Experience Specialist

Crunch Fitness, Primetime Fitness LLC; Chesterfield (MO); On-site; USD 24,000 - 42,000; Full time

Job summary

Crunch Fitness is expanding its team for an energetic front desk agent who helps members at check-in, schedules appointments, and guides tours to enroll new members. The role involves promoting memberships, maintaining member records, and ensuring a clean, welcoming facility.

The ideal candidate communicates well, delivers excellent service, and can balance sales with member care in a busy gym environment.

Qualifications

• Front desk experience preferred.
• Excellent communication and customer service skills.
• Ability to upsell memberships.
• Knowledge of gym equipment is helpful.

Responsibilities

• Create a positive and inclusive environment for members checking in or seeking service at the front desk.
• Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
• Be knowledgeable of membership services and gym equipment to effectively inform members and answer any questions.
• Continuously sell membership services as part of their regular sales presentation
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility

Skills

Front desk

Sales

Customer service

Gym knowledge

Job description

Crunch Fitness is expanding its team for an energetic front desk agent who helps members at check-in, schedules appointments, and guides tours to enroll new members. The role involves promoting memberships, maintaining member records, and ensuring a clean, welcoming facility.

The ideal candidate communicates well, delivers excellent service, and can balance sales with member care in a busy gym environment.