Membership Experience & Sales Specialist

Crunch Fitness - Fitness Growth Capital; Pine Knoll (MD); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Wellness resources

Job summary

Crunch Fitness - Fitness Growth Capital in Maryland is seeking a friendly front desk team member to support membership sales, greet members and guests, and ensure smooth check-ins. You will handle phone inquiries, promote club services, and assist with events to maintain a welcoming atmosphere.

The role emphasizes strong English communication, reliable computer skills, and outstanding customer service to create positive member experiences daily.

Qualifications

• Fluent in English required.
• Proficient reading and writing skills required.
• Computer skills expected (MS Office, basic software).
• Strong customer service skills essential.

Responsibilities

• Membership Sales
• Greet all members and guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate messages on club software at check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate member requests or escalate to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services (e.g., tanning)
• Process payments for member services per procedures
• Know club facilities, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies in the Employee Handbook
• Open and close duties

Skills

Fluent English

Proficient reading and writing

Computer Skills

Strong customer service

Job description

Crunch Fitness - Fitness Growth Capital in Maryland is seeking a friendly front desk team member to support membership sales, greet members and guests, and ensure smooth check-ins. You will handle phone inquiries, promote club services, and assist with events to maintain a welcoming atmosphere.

The role emphasizes strong English communication, reliable computer skills, and outstanding customer service to create positive member experiences daily.