Member Services & Guest Experience Specialist

Crunch Fitness - Fitness Growth Capital; Wilkes-Barre (Luzerne County); On-site; USD 15,000 - 21,000; Full time

Job summary

Crunch Fitness - Fitness Growth Capital is seeking a front desk associate to drive membership sales and deliver exceptional guest experiences on-site. You will greet members and guests, check them in, and promote available services while maintaining a welcoming club atmosphere.

Responsibilities include answering phones, coordinating events, processing payments, and coordinating with management on member needs. A professional demeanor and strong English communication are essential for success.

Qualifications

• Fluent in English is required.
• Proficient reading and writing skills are required.
• Basic computer skills are required.

Responsibilities

• Membership sales responsibilities.
• Greet members and guests with a smile as they exit the club.
• Check in members and guests per company procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, professional manner.
• Communicate special events to members and guests.
• Maintain a welcoming atmosphere for all.
• Forward member requests to a manager when needed.
• Maintain a professional disposition at all times.
• Sell retail products to members.
• Schedule member services (e.g., tanning).
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep a clean and organized work area.
• Assist in projects as delegated by management.
• Follow Employee Handbook policies.
• Handle opening and closing duties.

Skills

Fluent English

Proficient reading and writing

Computer skills

Tools

Club software

Job description

Crunch Fitness - Fitness Growth Capital is seeking a front desk associate to drive membership sales and deliver exceptional guest experiences on-site. You will greet members and guests, check them in, and promote available services while maintaining a welcoming club atmosphere.

Responsibilities include answering phones, coordinating events, processing payments, and coordinating with management on member needs. A professional demeanor and strong English communication are essential for success.