Member Experience Specialist & Front Desk

Crunch Fitness - JFF North America; College Park (MD); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Free uniforms

Training & development

401(k)

Employee discounts

Job summary

Crunch Fitness - JFF North America is seeking a Customer Service Representative to greet members, prospective guests, and manage check-ins at the front desk. This part-time, hourly non-exempt role focuses on delivering top-notch service and supporting membership sales and account updates.

Responsibilities include answering calls, informing visitors about memberships and promotions, operating the POS system, maintaining clean, stocked spaces, and upholding the club's uniform policy.

Responsibilities

• Greet and check in all members, guests, and prospective members
• Inform prospective members about membership options and current promotions
• Answer phone calls in a polite and professional manner
• Facilitate updates to members' accounts
• Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
• Operate the POS system and accept payments
• Ensure all retail items are fully stocked
• Assist in maintaining the club neat and clean
• Other duties as assigned

Job description

Crunch Fitness - JFF North America is seeking a Customer Service Representative to greet members, prospective guests, and manage check-ins at the front desk. This part-time, hourly non-exempt role focuses on delivering top-notch service and supporting membership sales and account updates.

Responsibilities include answering calls, informing visitors about memberships and promotions, operating the POS system, maintaining clean, stocked spaces, and upholding the club's uniform policy.