Member Experience & Sales Specialist

Crunch Fitness, Primetime Fitness LLC; Mason (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Crunch Fitness in Mason, OH is seeking a friendly front desk agent to join our team and support members checking in, answering questions, and guiding them to the right services. You will generate gym memberships, conduct tours, and enroll prospects, while maintaining accurate records in our VFP system.

If you enjoy a fast-paced, growth-oriented environment and helping people reach their fitness goals, we’d love to meet you.

Qualifications

• Previous front desk or sales experience preferred.
• Excellent communication and interpersonal skills.
• Ability to generate gym memberships through referrals and presentations.
• Knowledge of fitness services is a plus.

Responsibilities

• Create a positive and inclusive environment for members checking in or seeking service at the front desk.
• Generate appointments through member referrals, networking, formal presentations, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership.
• Be knowledgeable of membership services and gym equipment to inform members and answer questions.
• Continuously sell membership services as part of their regular sales presentation.
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility

Skills

Customer service

Sales

Communication

Teamwork

Tools

Crunch Fitness VFP

TI log

Web Leads

Job description

Crunch Fitness in Mason, OH is seeking a friendly front desk agent to join our team and support members checking in, answering questions, and guiding them to the right services. You will generate gym memberships, conduct tours, and enroll prospects, while maintaining accurate records in our VFP system.

If you enjoy a fast-paced, growth-oriented environment and helping people reach their fitness goals, we’d love to meet you.