Membership Experience Lead — Welcome Center

Greater Austin YMCA; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

A community-focused organization in Austin is seeking a Membership Team Lead to oversee member interactions and ensure a high-quality experience. The ideal candidate will lead shift operations, maintain data integrity, and foster a positive team environment. Bilingual skills, especially in Spanish, are a plus. This position requires a flexible schedule including weekends. The role emphasizes member service, relationship building, and community engagement.

Qualifications

• Minimum of 18 years old with a high school degree or equivalent.
• Must have customer service or sales experience.
• Bilingual in Spanish is a plus.
• Flexible schedule is required.

Responsibilities

• Lead operations by opening and closing facilities.
• Act as a shift supervisor to ensure quality member experience.
• Maintain integrity of membership database.
• Provide facility tours to prospective members.
• Train new welcome center staff.

Skills

Customer service or sales experience

Bilingual skills (especially Spanish)

Team Player

Effective communication

Customer focus

Results-driven

Ability to manage ambiguity

Education

High school degree or equivalent

Job description

A community-focused organization in Austin is seeking a Membership Team Lead to oversee member interactions and ensure a high-quality experience. The ideal candidate will lead shift operations, maintain data integrity, and foster a positive team environment. Bilingual skills, especially in Spanish, are a plus. This position requires a flexible schedule including weekends. The role emphasizes member service, relationship building, and community engagement.