Member Experience & Welcome Desk Specialist

Austinymca; Austin (TX); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free YMCA membership

Retirement planning options

Training and development workshops

Phone discounts

Program discounts

Job summary

The Greater Austin YMCA is hiring a Welcome Center Team Member (East Communities) in Austin, TX. This front-line role greets members, answers questions, and supports a positive guest experience across programs and services.

Responsibilities include tours for prospective members, handling member concerns, opening/closing duties, and processing memberships and registrations. The role emphasizes the YMCA mission and community impact.

Qualifications

• Minimum age 16 years.
• Experience in customer service.
• Bilingual skills, particularly Spanish, are a plus.
• Team Player: Work collaboratively with others and support a positive team environment.
• Communicates Effectively: Listens actively and communicates clearly with members and peers.
• Fosters Belonging: Ensure everyone feels welcomed, respected, and included.
• Growth Mindset: Learn and improve to better serve members and the mission.
• Self-Development: Actively seeking new ways to grow and be challenged.
• Customer Focused: Anticipates needs and ensures quality, member-centered service.

Responsibilities

• Actively engage and greet each member/guest who comes into the YMCA.
• Occasionally open or close the facility and have key-holding duties.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Provide Cause-driven tours to potential new members and use Listen to First skills before and during the tour.
• Follow and lead branch protocols for prospective members.
• Keep informed of all branch activities & schedules to provide exceptional member service.
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
• Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
• Lead by example the Y's mission, vision, and values with program participants, members, staff and guests.
• Perform additional duties as assigned.

Skills

Customer service

Spanish (bonus)

Team player

Communicates effectively

Fostering belonging

Growth mindset

Self-development

Customer focused

Job description

The Greater Austin YMCA is hiring a Welcome Center Team Member (East Communities) in Austin, TX. This front-line role greets members, answers questions, and supports a positive guest experience across programs and services.

Responsibilities include tours for prospective members, handling member concerns, opening/closing duties, and processing memberships and registrations. The role emphasizes the YMCA mission and community impact.