Lead Front Desk & Member Experience — Events

Austin Country Club; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free duty meals

Provided uniforms

Job summary

Austin Country Club in Austin, TX is seeking a full-time Lead Receptionist – Admin Clerk to be the welcoming heart of our private club. You'll manage front desk operations, member interactions, and daily administrative tasks with professionalism.

We offer comprehensive benefits, a collaborative team, and opportunities for growth in a historic club environment that values service and discretion. Ideal candidates have 2+ years in hospitality and strong proficiency with Office tools, OpenTable, and

Qualifications

• 2+ years in hospitality or guest services (private club or luxury hospitality preferred).
• Highly organized, self-motivated, and detail-oriented with the ability to manage multiple projects under tight deadlines.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with Canva, Publisher, or other design tools is a plus.
• Comfortable with reservation management systems, office equipment, and printing procedures.
• Professional demeanor, polished appearance, discretion, and a passion for member service.

Responsibilities

• Be the welcoming heart of the club, managing front desk operations and member interactions.
• Assist with special member events by creating and managing registration lists and day-of registrations.
• Maintain and assist with F&B documents, schedules, lists, and daily reports.
• Know safety and emergency procedures and accident prevention policies.
• Coordinate with F&B team regarding restaurant closures, events, and logistics.
• Oversee training and coaching of Front Desk staff; create staff schedules and manage time-off requests.
• Review reservation lists, waitlists, phone lists, and event documents; communicate process changes as needed.
• Collaborate with Front of House and F&B management to ensure event details are accurate and communicated to members.

Skills

Hospitality experience

Administrative support

Communication skills

Detail oriented

Multi-project management

Tools

Microsoft Office

Canva

Publisher

OpenTable

Google Sheets

Ring Central

Jonas

Adobe

Job description

Austin Country Club in Austin, TX is seeking a full-time Lead Receptionist – Admin Clerk to be the welcoming heart of our private club. You'll manage front desk operations, member interactions, and daily administrative tasks with professionalism.

We offer comprehensive benefits, a collaborative team, and opportunities for growth in a historic club environment that values service and discretion. Ideal candidates have 2+ years in hospitality and strong proficiency with Office tools, OpenTable, and