Welcome Center Supervisor

YMCA of Metropolitan Detroit; Milford Charter Township (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Free Family Membership & Discounted Pr

Flexible Scheduling

Family-friendly Work Environment

Employee Assistance Program & Retire

Job summary

The YMCA of Metropolitan Detroit at Carl's Family YMCA is hiring a Welcome Center Supervisor to lead the Member Experience Team and ensure a welcoming, high-quality member experience. The role requires a high school diploma, supervisory experience, excellent communication, and the ability to work early mornings, evenings, weekends and some holidays.

You’ll manage staffing, training, and member inquiries. Benefits include paid time off, holidays, medical/dental/vision/life insurance, disability

Qualifications

• High school diploma required and supervisory experience preferred.
• Strong communication and customer service skills essential.
• Must be available to work early mornings, nights, weekends, and holidays with at least one evening, one early morning, and one weekend per month.

Responsibilities

• Provide exceptional customer service to members and staff.
• Manage interviewing, hiring, and training of the Member Experience Team.
• Support scheduling to ensure adequate staffing with director-level assistance.
• Track inquiries, tours, and visits in management systems as assigned.
• Assist with membership sales, terminations, and member communications.
• Meet monthly sales goals.
• Work nights, weekends, and closing shifts as required.
• Coordinate community events and member engagement activities.
• Lead the member experience at the Welcome Center for 20+ hours/week.
• Serve as backup to the Business Office Manager as needed.
• Act as Shift Lead up to 3 times per week.

Skills

Physical ability

Communication skills

Education

High school diploma

Job description

FIND A CAREER THAT MAKES A DIFFERENCE

WITH A JOB AT THE Y!

Now Hiring Welcome Center Supervisor at the Carl's Family YMCA

YMCA Employee Benefits

• FREE Family Membership & Discounted Access to Programs

• Flexible Scheduling

• Family-friendly Work Environment

• Employee Assistance Program & Retirement Plan

General Function

The Welcome Center Supervisor supports all aspects of a high-quality YMCA user experience. The Welcome Center Supervisor will train, manage and schedule for the Member Experience Team. The Welcome Center Supervisor is responsible for providing assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

Education/Experience/Training/Certifications

• A high school diploma, administrative and supervisory experience, and excellent communications skills required.

• Must possess the ability to follow through on requests, meet deadlines, manage multiple priorities, and provide the highest level of customer service.

• Must be available to work early mornings, nights, weekends, and/or holidays with a minimum of one evening, one early morning, and one weekend per month.

Position Benefits

• Paid Time Off and 10 Paid Holidays

• Medical, Dental, Vision, Life, and AD&D Insurance

• Short-term/Long-term Disability and Flexible Spending Account

Job Duties & Responsibilities

• Provide exceptional customer service at all times to members and staff.

• Manage the interviewing, hiring, and training of Member Experience Team.

• Support the management of the Member Experience Team’s schedule and ensure adequate staffing at all times, with assistance from the Associate Executive Director.

• Track all inquiries, follow up calls, tours, sales and guest visits in prospect management systems as assigned.

• Assist with all aspects of membership sales, terminations and exit interviews, including making new member and NSF phone calls.

• Meet monthly sales goals.

• Work nights, weekends and closeouts required.

• Support the development and/or coordination of special events, presentations, seminars, and membership promotions within the community. Make sure event calendar is up to date with member engagement events.

• Personally lead the member experience by working at the Welcome Center at least 20 hours/week.

• Serve as back-up to the Business Office Manager and perform business office duties at other branches as needed.

• Serve as an Shift Lead (4-hour shift) up to 3 times per week.

Abilities & Skills

• Ability to participate in all physical aspects of the position.

• Ability to sit and stand from a seated position when interacting with members.