Membership Experience & Front Desk Specialist

Power Wellness

Cincinnati (OH)

On-site

USD 17,000 - 25,000

Part time

3 days ago

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Job summary

Power Wellness in Cincinnati is seeking a Part Time Member Services Associate at Mercy HealthPlex Anderson. You will deliver high-level member service, handle enrollment, inquiries and guest visits, and support ongoing satisfaction and retention.

Responsibilities include processing memberships, selling ancillary services, scheduling appointments in Compete, and maintaining accurate cash handling. A positive, multi-tasking front-desk attitude is essential.

Qualifications

High School diploma or GED preferred.
1 year certificate from college or technical school preferred.
Minimum 6 months of related experience or training preferred.
2-3 years of sales, reception and computer skills preferred.
CPR/AED certification required within 90 days of hire.
Excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
Ability to multi-task and maintain a controlled and professional demeanor.
Proficient computer skills.

Responsibilities

Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
Effective radio communication with all departments as needed.
Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
Maintain an average of 5 working shifts per month to ensure ability to perform job.
Must be able to stand for length of shift (generally 3-6 hours at a time).
Other duties as assigned.