Membership Experience Coordinator

ADP, Inc.; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Job summary

ADP, Inc. Baltimore is seeking a Membership Coordinator to deliver welcoming and responsive service to prospective members, new members, and existing members.

The role combines administrative tasks with member-facing duties, including reservations, events, member services, and maintaining membership records. The successful candidate will be highly organized, discreet, and capable of managing multiple priorities while collaborating across clubs teams and departments to ensure a seamless, positive

Qualifications

• Private club or hospitality experience preferred.
• Strong customer service and interpersonal skills.
• Detail-oriented with ability to manage multiple priorities.
• Able to handle confidential information.

Responsibilities

• Serve as primary contact for prospective and current members with warmth and professionalism.
• Support the full membership process from inquiry to onboarding and orientation.
• Maintain accurate membership information in Northstar and other systems.
• Coordinate member and event reservations and registrations.
• Assist with communications, member guides, and orientation materials.
• Collaborate with multiple departments to ensure seamless member experiences.

Skills

Customer service

Highly organized

Communication skills

Discretion

Tools

Northstar

Job description

ADP, Inc. Baltimore is seeking a Membership Coordinator to deliver welcoming and responsive service to prospective members, new members, and existing members.

The role combines administrative tasks with member-facing duties, including reservations, events, member services, and maintaining membership records. The successful candidate will be highly organized, discreet, and capable of managing multiple priorities while collaborating across clubs teams and departments to ensure a seamless, positive