Membership Engagement Associate - Entry Level

PMMI Media Group; Herndon (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

PMMI, The Association for Packaging and Processing Technologies, seeks a Membership Assistant to support the Membership Department in recruitment, engagement, retention, renewals, and day-to-day administration. You will be a key contact for PMMI members and prospective members, helping maintain records and providing frontline support.

Responsibilities include outreach to promote PMMI programs, assisting with member data updates, renewals, welcome packets, and cross-department coordination in a

Qualifications

• Bachelor's degree preferred.
• 0–3 years of professional experience in customer service, administration, or related field.
• High level of attention to detail, accuracy, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with individuals at all levels of an organization.
• Strong sense of urgency and ability to meet deadlines.
• Highly organized with the ability to manage multiple projects and priorities simultaneously.
• Dedicated work ethic and ability to work effectively as part of a team.
• Strong customer service and interpersonal skills.
• Must possess excellent computer skills, including proficiency with Microsoft Office (Word, Excel, and Outlook).
• Comfortable learning and working with membership databases and other software systems.

Responsibilities

• Assist with member recruitment, engagement, retention, renewals, and daily membership administration.
• Serve as a key contact for PMMI members and prospective members and maintain accurate membership records.
• Provide administrative support to the Membership Department staff.
• Respond to inquiries via email and phone and direct to appropriate departments.
• Help with special membership projects, including the Member Census and related updates.
• Support coordination of Booth Drop activities and other department needs as requested.
• Travel occasionally as needed.

Skills

Attention to detail

Communication skills

Customer service

Time management

Microsoft Office

Education

Bachelor's degree

Tools

Membership databases

Excel

Outlook

Job description

PMMI, The Association for Packaging and Processing Technologies, seeks a Membership Assistant to support the Membership Department in recruitment, engagement, retention, renewals, and day-to-day administration. You will be a key contact for PMMI members and prospective members, helping maintain records and providing frontline support.

Responsibilities include outreach to promote PMMI programs, assisting with member data updates, renewals, welcome packets, and cross-department coordination in a