Membership Specialist

Napco; Philadelphia (Philadelphia County); On-site; USD 40,000 - 56,000; Full time

Job summary

PRINTING United Alliance, a leading national trade association for the graphic arts industry, is seeking a Membership Specialist. You will support all membership types, assist at the front desk, handle live chat, voicemail, and mailbox inquiries, and coordinate member outreach.

You will cultivate relationships with members, support renewal campaigns, and collaborate with subject matter experts to promote programs and services. Travel to Expo may be required.

Qualifications

• Excellent verbal and written communication with customers.
• Proficiency in MS Word, Excel and Outlook.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and complete assignments as instructed.
• Knowledge of the printing industry is a plus.

Responsibilities

• Cultivate and maintain knowledge of Alliance programs and services.
• Build relationships to grow and retain members.
• Lead bi-monthly online meetups for new members.
• Execute retention calls to renewals and lapses.
• Monitor membership mailboxes and route to experts as needed.
• Collaborate with SMEs to understand programs and services.
• Manage Member Interest Form and outreach communications.
• Maintain membership data in Salesforce AMS.
• Identify onboarding solutions for new members.
• Travel to Expo to support membership booth and lounge.
• Answer phone calls as needed.

Skills

Communication

MS Office

Customer service

Independence

Education

High school diploma or GED

Associate degree preferred

Tools

Salesforce AMS

Job description

PRINTING United Alliance (printing.org), the largest national graphic arts trade association, represents an industry with approximately one million employees and serves the interests of thousands of member companies. Through advocacy, research, education, and networking, we provide products and services that help our members enhance their knowledge, growth, efficiency, and profitability.

The Alliance is a dynamic and diverse organization with a growing membership, expanding member service offerings, and a media organization with multiple brands producing print magazines, events, e-newsletters, websites, research, and video content.

We offer our employees the opportunity to work collaboratively with a highly engaged team in a dynamic and evolving industry.

The Membership Specialist will help serve as a primary touch point for all membership types. The Membership Specialist will also share front desk responsibilities (including, but not limited to, live chat support on the website, checking the main voicemail inbox, and monitoring membership mailboxes) with the other Membership personnel on staff.

Responsibilities:

• Cultivate and maintain an extensive knowledge of all Alliance programs, services, initiatives, and activities
• Cultivate relationships with members that will support the growth of overall membership and the retention of current members
• Helps to conduct bi-monthly New Member Online Meetups
• Creates and executes outgoing retention call campaigns; effectively communicates with current members on a regular basis to ensure a high rate of renewal returns; to include making 6-month and lapsed member renewal calls
• Monitors and responds to the Alliance Assist and/or Membership Mailbox; coordinating assistance with appropriate Subject Matter Experts, as needed
• Works with Alliance Subject Matter Experts to have a deep understanding of programs and services available to members
• Manages Member Interest Form; responsible for all outreach communications when forms are received
• Manages membership data and reporting in a custom Salesforce AMS system
• Works with the Membership Team to identify onboarding solutions for new members
• Travel to Expo to work and support membership booth/lounge
• Answer telephone calls as needed

Qualifications:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required; Associate degree preferred
• Knowledge of the printing industry, or previous experience with a printing company is a plus.

PRINTING United Alliance recognizes that our employees are our greatest asset, and we are committed to providing a benefits package designed to support their well-being and success. In addition to a competitive salary, we offer a comprehensive benefits package that includes medical, dental, and vision coverage; company-paid life and disability insurance; flexible paid time off and paid holidays; a 401(k) plan with a generous company match; and a variety of additional employee benefits.

We are committed to fostering a workplace centered on belonging and inclusion where all employees feel respected, valued, and empowered to succeed. PRINTING United Alliance provides equal employment opportunities to all employees and applicants and makes employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, religion, color, age, gender (including pregnancy, childbirth, or related medical conditions), marital or parental status, sexual orientation, gender identity or expression, ancestry, national origin, citizenship, political affiliation, veteran status, disability, or any other legally protected characteristic.